Kitchen Aid Pasta Cutter Attachment: Capellini hardware trouble

After looking around, this looks like a group that can help me.

We are still new to making our own pasta, but love it. We have been using enjoying the Spaghetti and Fettuccine cutters with out Kitchen Aid mixer.

We recently bought the Capellini cutter because we love angel hair. However, the first time we used it, the plastic parts on the bottom snapped loose and pasta making went down the drain. Kitchen Aid was great and agreed to send us a new one under warranty.

After receiving the new cutter, we go to make Capellini again, but the same thing happens.

The first time the pasta was run through the roller until setting 7, but second time we went all the way to 8. Am I doing something wrong, or do you think we received two faulty Capellini cutters?

We have had no trouble using the other cutters at least a dozen times so far.

This is the part: https://www.amazon.com/KitchenAid-KSMPCA-Cutter-Attachment-Silver/dp/B01ENK4SNC/ref=sr_1_15?dchild=1&keywords=kitchenaid+pasta+roller+cap&qid=1603758053&sr=8-15

Thanks to all in advance.

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